Terms

Welcome to Eternal Marks Ltd. Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the eternalmarks.com website (the "Service") operated by Eternal Marks Ltd ("us", "we", or "our").

1. Introduction

Eternal Marks Ltd is a company registered in England and Wales with company number 15658609. Our registered office is at 102 Bowen Court, St Asaph Business Park, St Asaph, Denbighshire, United Kingdom, LL17 0JE. Our Service specialises in personalised jewellery and operates solely within the United Kingdom. Our VAT number is 472 2440 08.

2. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

3. Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, email address, delivery address, and payment information.

3.1 Order Processing

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or any other reason.

3.2 Payment

Payment can be made by Visa, MasterCard, American Express, PayPal, and other methods which may be clearly advertised on the site. By placing an order, you authorise us to charge your payment method accordingly.

4. Personalisation

Due to the personalised nature of our products, all sales are final. Please ensure that all personalisation details are entered correctly at the time of ordering. We are not responsible for any errors in the personalisation information provided by the customer.

5. Delivery

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. All delivery times quoted on the website are estimates based on availability, normal processing, and delivery companies. We will endeavour to deliver goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors.

6. Returns and Refunds

Due to the customised nature of our products, we do not offer returns or refunds for personalised items unless they are defective or damaged. If you receive a defective or damaged item, please contact us at help@eternalmarks.com within 14 days of receiving your order, and we will arrange for a replacement.

7. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Eternal Marks Ltd and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Eternal Marks Ltd.

8. Limitation of Liability

In no event shall Eternal Marks Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Service; (ii) any unauthorised access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Service; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Service by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.

9. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Eternal Marks Ltd
102 Bowen Court,
St Asaph Business Park,
St Asaph, Denbighshire,
United Kingdom, LL17 0JE
Email: help@eternalmarks.com